Jake is a salesperson for a corporate jet manufacturer. From ...

[Lobcity]

Jake is a salesperson for a corporate jet manufacturer. From experience, Jake knows that most customers will have questions or concerns after placing an order. Which of the following post-sale follow-up methods is the best way for Jake to provide useful information to his customers?
 A) A personal visit
  B) A letter
  C) An e-mail
  D) A handwritten note
  E) Social media

Question 2

____ is a systematic process that actively attempts to retain customers before they defect.
 A) Implicit guarantees
  B) Defection management
  C) Zero defects model
  D) Zero defections model
  E) Conquest marketing

[uniquea123]

Answer to Question 1

A

Answer to Question 2

B

[Lobcity]

Excellent

[jomama]

Gracias!