This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Jake is a salesperson for a corporate jet manufacturer. From experience, Jake knows that most ... (Read 76 times)

Lobcity

  • Hero Member
  • *****
  • Posts: 524
on: Jun 28, 2018
Jake is a salesperson for a corporate jet manufacturer. From experience, Jake knows that most customers will have questions or concerns after placing an order. Which of the following post-sale follow-up methods is the best way for Jake to provide useful information to his customers?
 A) A personal visit
  B) A letter
  C) An e-mail
  D) A handwritten note
  E) Social media

Question 2

____ is a systematic process that actively attempts to retain customers before they defect.
 A) Implicit guarantees
  B) Defection management
  C) Zero defects model
  D) Zero defections model
  E) Conquest marketing


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

uniquea123

  • Sr. Member
  • ****
  • Posts: 311
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

B


Lobcity

  • Member
  • Posts: 524
Reply 2 on: Jun 28, 2018
Thanks for the timely response, appreciate it

scikid

  • Member
  • Posts: 300
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

In most climates, 8 to 10 glasses of water per day is recommended for adults. The best indicator for adequate fluid intake is frequent, clear urination.

Did you know?

In inpatient settings, adverse drug events account for an estimated one in three of all hospital adverse events. They affect approximately 2 million hospital stays every year, and prolong hospital stays by between one and five days.

Did you know?

Warfarin was developed as a consequence of the study of a strange bleeding disorder that suddenly occurred in cattle on the northern prairies of the United States in the early 1900s.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

A cataract is a clouding of the eyes' natural lens. As we age, some clouding of the lens may occur. The first sign of a cataract is usually blurry vision. Although glasses and other visual aids may at first help a person with cataracts, surgery may become inevitable. Cataract surgery is very successful in restoring vision, and it is the most frequently performed surgery in the United States.

Will the sun rise tomorrow? Are you sure? “Cause and effect” vs. sense experience. Will the sun rise tomorrow? Are you sure? “Cause and effect” vs. sense experience.
Men experience more trauma in their lifetimes, but women are more likely to develop PTSD. Men experience more trauma in their lifetimes, but women are more likely to develop PTSD.
Good ethical judgment comes from both learning and experience. Good ethical judgment comes from both learning and experience.
Both men and women can experience issues with body image Both men and women can experience issues with body image
A manufacturer of cat towers wishes to locate a super assembly facility to meet their cat tower ... A manufacturer of cat towers wishes to locate a super assembly facility to meet their cat tower ...
Introduction to Corporate Finance, 5th Introduction to Corporate Finance, 5th
Video: Fermentation pathways

For a complete list of videos, visit our video library