This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Jake is a salesperson for a corporate jet manufacturer. From experience, Jake knows that most ... (Read 74 times)

Lobcity

  • Hero Member
  • *****
  • Posts: 524
on: Jun 28, 2018
Jake is a salesperson for a corporate jet manufacturer. From experience, Jake knows that most customers will have questions or concerns after placing an order. Which of the following post-sale follow-up methods is the best way for Jake to provide useful information to his customers?
 A) A personal visit
  B) A letter
  C) An e-mail
  D) A handwritten note
  E) Social media

Question 2

____ is a systematic process that actively attempts to retain customers before they defect.
 A) Implicit guarantees
  B) Defection management
  C) Zero defects model
  D) Zero defections model
  E) Conquest marketing


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

uniquea123

  • Sr. Member
  • ****
  • Posts: 311
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

B


Lobcity

  • Member
  • Posts: 524
Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)

jamesnevil303

  • Member
  • Posts: 337
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Recent studies have shown that the number of medication errors increases in relation to the number of orders that are verified per pharmacist, per work shift.

Did you know?

More than 34,000 trademarked medication names and more than 10,000 generic medication names are in use in the United States.

Did you know?

To maintain good kidney function, you should drink at least 3 quarts of water daily. Water dilutes urine and helps prevent concentrations of salts and minerals that can lead to kidney stone formation. Chronic dehydration is a major contributor to the development of kidney stones.

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

The experience of romantic attachments is similar among sexual majority and minority youth. The experience of romantic attachments is similar among sexual majority and minority youth.
Children will feel more at ease and have a better learning experience if they are allowed to touch ... Children will feel more at ease and have a better learning experience if they are allowed to touch ...
How many pounds of yeast must the manufacturer start with to obtain 550 lb at the end of 12 h? How many pounds of yeast must the manufacturer start with to obtain 550 lb at the end of 12 h?
Good ethical judgment comes from both learning and experience. Good ethical judgment comes from both learning and experience.
Corporate Finance: The Core Corporate Finance: The Core
A manufacturer of cat towers wishes to locate a super assembly facility to meet their cat tower ... A manufacturer of cat towers wishes to locate a super assembly facility to meet their cat tower ...
Video: HDL (high density lipoprotein)

For a complete list of videos, visit our video library