This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Jake is a salesperson for a corporate jet manufacturer. From experience, Jake knows that most ... (Read 27 times)

Lobcity

  • Hero Member
  • *****
  • Posts: 524
on: Jun 28, 2018
Jake is a salesperson for a corporate jet manufacturer. From experience, Jake knows that most customers will have questions or concerns after placing an order. Which of the following post-sale follow-up methods is the best way for Jake to provide useful information to his customers?
 A) A personal visit
  B) A letter
  C) An e-mail
  D) A handwritten note
  E) Social media

Question 2

____ is a systematic process that actively attempts to retain customers before they defect.
 A) Implicit guarantees
  B) Defection management
  C) Zero defects model
  D) Zero defections model
  E) Conquest marketing


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

uniquea123

  • Sr. Member
  • ****
  • Posts: 311
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

B


Lobcity

  • Member
  • Posts: 524
Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)

vickybb89

  • Member
  • Posts: 347
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Your skin wrinkles if you stay in the bathtub a long time because the outermost layer of skin (which consists of dead keratin) swells when it absorbs water. It is tightly attached to the skin below it, so it compensates for the increased area by wrinkling. This happens to the hands and feet because they have the thickest layer of dead keratin cells.

Did you know?

A cataract is a clouding of the eyes' natural lens. As we age, some clouding of the lens may occur. The first sign of a cataract is usually blurry vision. Although glasses and other visual aids may at first help a person with cataracts, surgery may become inevitable. Cataract surgery is very successful in restoring vision, and it is the most frequently performed surgery in the United States.

Did you know?

Human kidneys will clean about 1 million gallons of blood in an average lifetime.

Did you know?

Human stomach acid is strong enough to dissolve small pieces of metal such as razor blades or staples.

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

Children will feel more at ease and have a better learning experience if they are allowed to touch ... Children will feel more at ease and have a better learning experience if they are allowed to touch ...
Will the sun rise tomorrow? Are you sure? “Cause and effect” vs. sense experience. Will the sun rise tomorrow? Are you sure? “Cause and effect” vs. sense experience.
How many pounds of yeast must the manufacturer start with to obtain 550 lb at the end of 12 h? How many pounds of yeast must the manufacturer start with to obtain 550 lb at the end of 12 h?
Good ethical judgment comes from both learning and experience. Good ethical judgment comes from both learning and experience.
Jake Van K feat Danyella - Ti Sento Jake Van K feat Danyella - Ti Sento
Corporate Finance: The Core Corporate Finance: The Core
Video: T cell receptors

For a complete list of videos, visit our video library