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Author Question: Reliability, warmth, and friendliness are attributes that buyers look for in choosing a salesperson ... (Read 65 times)

big1devin

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on: Jun 28, 2018
Reliability, warmth, and friendliness are attributes that buyers look for in choosing a salesperson with whom to do business.
 
 Indicate whether the statement is true or false

Question 2

____ is behavior that goes beyond the call of duty. It involves countless personal touches--little things that distinguish a discrete business transaction from an ongoing relationship.
 A) Developing a proper perspective
  B) Providing discretionary effort
  C) Providing incentives
  D) Building trust through reliability
  E) Staying in touch


bpool94

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Reply #1 on: Jun 28, 2018
Answer to Question 1

True

Answer to Question 2

B


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