Reliability, warmth, and friendliness are attributes that buyers ...

[big1devin]

Reliability, warmth, and friendliness are attributes that buyers look for in choosing a salesperson with whom to do business.
 
 Indicate whether the statement is true or false

Question 2

____ is behavior that goes beyond the call of duty. It involves countless personal touches--little things that distinguish a discrete business transaction from an ongoing relationship.
 A) Developing a proper perspective
  B) Providing discretionary effort
  C) Providing incentives
  D) Building trust through reliability
  E) Staying in touch

[bpool94]

Answer to Question 1

True

Answer to Question 2

B