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Author Question: The strategy for cultivating customer loyalty that assumes upper management's loyalty to employees ... (Read 162 times)

armygirl

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on: Jun 28, 2018
The strategy for cultivating customer loyalty that assumes upper management's loyalty to employees will be passed on by employees to customers is:
 A) developing a proper perspective.
  B) providing discretionary effort.
  C) leading through top-down loyalty.
  D) building trust through reliability.
  E) staying in touch.

Question 2

Frontline employees are the ones who usually implement the marketing strategy.
 
 Indicate whether the statement is true or false


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efwsefaw

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

True


armygirl

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Reply #2 on: Jun 28, 2018
Correct answers!


efwsefaw

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Reply #3 on: Jun 28, 2018
Great! Please up vote :D


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