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Author Question: The strategy for cultivating customer loyalty that involves communicating to customers that the firm ... (Read 149 times)

brutforce

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on: Jun 28, 2018
The strategy for cultivating customer loyalty that involves communicating to customers that the firm genuinely cares for their well-being is:
 A) developing a proper perspective.
  B) setting customer retention goals.
  C) staying in touch.
  D) building trust through reliability.
  E) providing discretionary effort.

Question 2

Out-of-stock items, malfunctioning websites, and unfriendly employees represent some common failures in marketing implementation.
 
 Indicate whether the statement is true or false


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Amiracle

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

True


brutforce

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Reply 2 on: Jun 28, 2018
Gracias!

mammy1697

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Reply 3 on: Yesterday
Excellent

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