The strategy for cultivating customer loyalty that involves ...

[brutforce]

The strategy for cultivating customer loyalty that involves communicating to customers that the firm genuinely cares for their well-being is:
 A) developing a proper perspective.
  B) setting customer retention goals.
  C) staying in touch.
  D) building trust through reliability.
  E) providing discretionary effort.

Question 2

Out-of-stock items, malfunctioning websites, and unfriendly employees represent some common failures in marketing implementation.
 
 Indicate whether the statement is true or false

[Amiracle]

Answer to Question 1

C

Answer to Question 2

True

[brutforce]

Thanks for the timely response, appreciate it

[amit]

Wow, this really help