Which of the following guidelines should a salesperson follow ...

[bucstennis@aim.com]

Which of the following guidelines should a salesperson follow during a product demonstration?
 A) The salesperson should ensure that the product appears used and worn out.
  B) The salesperson should check for problem-free operation.
  C) The salesperson should never use the product prior to the demonstration.
  D) The salesperson should never anticipate problems.
  E) The salesperson should make sure the setup and knockdown are slow.

Question 2

In the balanced scorecard, the________________ ____perspective describes the business processes that have the greatest effect on the chosen strategy, such as customer relationship management, innovation management or supply-chain management.
 Fill in the blank(s) with correct word

[macmac]

Answer to Question 1

B

Answer to Question 2

internal

[bucstennis@aim.com]

Great answer, keep it coming

[yeungji]

Excellent