Author Question: Which of the following is NOT true of the solutions-centered approach instead of a product-centered ... (Read 104 times)

acc299

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Which of the following is NOT true of the solutions-centered approach instead of a product-centered approach?
 A) Win by creating and delivering superior customer solutions.
  B) Value is created by the firm.
  C) Relationship with customer is interaction-based.
  D) Quality focus on customer-firm interactions.
  E) All of the answer choices are true.

Question 2

When Xerox offers a Total Satisfaction Guarantee that allows customers to return copiers for any reason, this is an example of:
 A) word of mouth.
  B) developing tangible clues.
  C) service bundling.
  D) none of the answer choices.



vseab

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Answer to Question 1

B

Answer to Question 2

B



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