Author Question: Which of the following is NOT true of the solutions-centered approach instead of a product-centered ... (Read 86 times)

acc299

  • Hero Member
  • *****
  • Posts: 569
Which of the following is NOT true of the solutions-centered approach instead of a product-centered approach?
 A) Win by creating and delivering superior customer solutions.
  B) Value is created by the firm.
  C) Relationship with customer is interaction-based.
  D) Quality focus on customer-firm interactions.
  E) All of the answer choices are true.

Question 2

When Xerox offers a Total Satisfaction Guarantee that allows customers to return copiers for any reason, this is an example of:
 A) word of mouth.
  B) developing tangible clues.
  C) service bundling.
  D) none of the answer choices.



vseab

  • Sr. Member
  • ****
  • Posts: 323
Answer to Question 1

B

Answer to Question 2

B



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Of the estimated 2 million heroin users in the United States, 600,000–800,000 are considered hardcore addicts. Heroin addiction is considered to be one of the hardest addictions to recover from.

Did you know?

The top 10 most important tips that will help you grow old gracefully include (1) quit smoking, (2) keep your weight down, (3) take supplements, (4) skip a meal each day or fast 1 day per week, (5) get a pet, (6) get medical help for chronic pain, (7) walk regularly, (8) reduce arguments, (9) put live plants in your living space, and (10) do some weight training.

Did you know?

Thyroid conditions cause a higher risk of fibromyalgia and chronic fatigue syndrome.

Did you know?

The most common childhood diseases include croup, chickenpox, ear infections, flu, pneumonia, ringworm, respiratory syncytial virus, scabies, head lice, and asthma.

Did you know?

There are more sensory neurons in the tongue than in any other part of the body.

For a complete list of videos, visit our video library