« previous next »

Author Question: Which of the following is NOT true of the solutions-centered approach instead of a product-centered ... (Read 122 times)

acc299

  • Hero Member
  • *****
  • Posts: 569
on: Jun 28, 2018
Which of the following is NOT true of the solutions-centered approach instead of a product-centered approach?
 A) Win by creating and delivering superior customer solutions.
  B) Value is created by the firm.
  C) Relationship with customer is interaction-based.
  D) Quality focus on customer-firm interactions.
  E) All of the answer choices are true.

Question 2

When Xerox offers a Total Satisfaction Guarantee that allows customers to return copiers for any reason, this is an example of:
 A) word of mouth.
  B) developing tangible clues.
  C) service bundling.
  D) none of the answer choices.


vseab

  • Sr. Member
  • ****
  • Posts: 323
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

Did you know?

During the twentieth century, a variant of the metric system was used in Russia and France in which the base unit of mass was the tonne. Instead of kilograms, this system used millitonnes (mt).

Did you know?

Although puberty usually occurs in the early teenage years, the world's youngest parents were two Chinese children who had their first baby when they were 8 and 9 years of age.

Did you know?

Cucumber slices relieve headaches by tightening blood vessels, reducing blood flow to the area, and relieving pressure.

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

True Friendship True Friendship
THE DIMENSIONS OF PATIENT-CENTERED CARE THE DIMENSIONS OF PATIENT-CENTERED CARE
Which is TRUE about the alternation of generations cycle that is diagramed above? Which is TRUE about the alternation of generations cycle that is diagramed above?
Most vehicles will be correctly positioned when the left front tire is centered on the tire pad. Most vehicles will be correctly positioned when the left front tire is centered on the tire pad.
Product & Process Influences - Sterile Products Product & Process Influences - Sterile Products
True Dover Sole True Dover Sole
Video: Hormonal regulation of pregnancy - week 1

For a complete list of videos, visit our video library