Author Question: The actual performance by the service provider is of little relevance compared to the customer's ... (Read 46 times)

TVarnum

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The actual performance by the service provider is of little relevance compared to the customer's perception of the service.
 
 Indicate whether the statement is true or false

Question 2

For services, capacity is a substitute for inventory.
 
 Indicate whether the statement is true or false



katkat_flores

  • Sr. Member
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Answer to Question 1

True

Answer to Question 2

True



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