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Author Question: The actual performance by the service provider is of little relevance compared to the customer's ... (Read 28 times)

TVarnum

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on: Jun 28, 2018
The actual performance by the service provider is of little relevance compared to the customer's perception of the service.
 
 Indicate whether the statement is true or false

Question 2

For services, capacity is a substitute for inventory.
 
 Indicate whether the statement is true or false


katkat_flores

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Reply #1 on: Jun 28, 2018
Answer to Question 1

True

Answer to Question 2

True


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