Author Question: Which of the following is the best method for reducing customer complaints a salesperson can ... (Read 111 times)

sc00by25 · **on:** Jun 28, 2018

Which of the following is the best method for reducing customer complaints a salesperson can utilize?
a. Manage customer expectations (e.g., don't over promise)
b. Follow up daily or even hourly with the order fulfillment department
c. Offer the customer discount at the first sign of trouble to
d. Avoid contacting the customer until several weeks after the product is delivered
e. Both b and c are correct

Question 2

A significant increase in the price of gasoline that leads to a decrease in the purchases of new automobiles is an example of the impact of which environmental force?
A) economic factors.
B) political and legal factors.
C) technological factors.
D) all of the answer choices.
E) both economic factors and technological factors.