Which of the following pairs of charts are used for similar purposes?
a. Pie chart and one-scale bar chart
b. Line chart and two-scale bar chart
c. Stratum chart and divided bar chart
d. Both a and b are correct.
e. a, b, and c are correct.
Question 2
Which of the following is NOT a way that consumers expect to access a firm for customer service and support issues?
a. Contacting a telephone call center
b. Contacting the business by email
c. Reading the product manual
d. Chatting online with a representative