Five components for measuring customer service are a. Customer ...

[Ebrown]

Five components for measuring customer service are
 a. Customer
  b. Perceived quality
  c. Perceived value
  d. Customer expectations
  e. All of the above

Question 2

The major benefits from cost reduction efforts occur when supply management is involved early in ________.
 a. Production process
 b. New product/service development cycle
 c. Maintenance process
 d. Logistics
 e. Quality control process

[lauravaras]

Answer to Question 1

E

Answer to Question 2

b

[Ebrown]

Thanks for the timely response, appreciate it

[cici]

Excellent