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Author Question: Five components for measuring customer service are a. Customer b. Perceived quality c. Perceived ... (Read 96 times)

Ebrown

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  • Posts: 567
on: Jun 29, 2018
Five components for measuring customer service are
 a. Customer
  b. Perceived quality
  c. Perceived value
  d. Customer expectations
  e. All of the above

Question 2

The major benefits from cost reduction efforts occur when supply management is involved early in ________.
 a. Production process
 b. New product/service development cycle
 c. Maintenance process
 d. Logistics
 e. Quality control process


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lauravaras

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Reply #1 on: Jun 29, 2018
Answer to Question 1

E

Answer to Question 2

b


Ebrown

  • Member
  • Posts: 567
Reply 2 on: Jun 29, 2018
Gracias!

isabelt_18

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  • Posts: 342
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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