« previous next »

Author Question: According to a recent study, fully two thirds of all documented customer dissatifaction results from ... (Read 32 times)

torybrooks

  • Hero Member
  • *****
  • Posts: 500
on: Jun 29, 2018
According to a recent study, fully two thirds of all documented customer dissatifaction results from
 a. product failure.
  b. poor service.
  c. communication breakdown.
  d. bad value.
  e. misleading advertising.

Question 2

Which of the following terms BEST defines the movement of non-critical products and services by firms located in the United States to sources located outside U.S. borders but closer geographically?
 a. Regionsourcing
 b. Nearshoring
 c. Offshoring
 d. Outsourcing


leannegxo

  • Sr. Member
  • ****
  • Posts: 374
Reply #1 on: Jun 29, 2018
Answer to Question 1

C

Answer to Question 2

b


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

Over time, chronic hepatitis B virus and hepatitis C virus infections can progress to advanced liver disease, liver failure, and hepatocellular carcinoma. Unlike other forms, more than 80% of hepatitis C infections become chronic and lead to liver disease. When combined with hepatitis B, hepatitis C now accounts for 75% percent of all cases of liver disease around the world. Liver failure caused by hepatitis C is now leading cause of liver transplants in the United States.

Did you know?

Prostaglandins were first isolated from human semen in Sweden in the 1930s. They were so named because the researcher thought that they came from the prostate gland. In fact, prostaglandins exist and are synthesized in almost every cell of the body.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

In 2006, a generic antinausea drug named ondansetron was approved. It is used to stop nausea and vomiting associated with surgery, chemotherapy, and radiation therapy.

Results of Tracing Methods Results of Tracing Methods
Young adults increase in self-esteem between the ages of 18 and 25, according to this longitudinal s Young adults increase in self-esteem between the ages of 18 and 25, according to this longitudinal s
The Abecedarian study was designed to help very low-income African American children prepare for ... The Abecedarian study was designed to help very low-income African American children prepare for ...
Bank teller assisting with customer service. Bank teller assisting with customer service.
Landscape ecologists study broad geographical patterns Landscape ecologists study broad geographical patterns
Results of gamete formation Results of gamete formation
Video: Carbohydrate digestion (brush border enzymes, end products) & Carb absorption (fructose, galactose)

For a complete list of videos, visit our video library