« previous next »

Author Question: According to a recent study, fully two thirds of all documented customer dissatifaction results from ... (Read 89 times)

torybrooks

  • Hero Member
  • *****
  • Posts: 500
on: Jun 29, 2018
According to a recent study, fully two thirds of all documented customer dissatifaction results from
 a. product failure.
  b. poor service.
  c. communication breakdown.
  d. bad value.
  e. misleading advertising.

Question 2

Which of the following terms BEST defines the movement of non-critical products and services by firms located in the United States to sources located outside U.S. borders but closer geographically?
 a. Regionsourcing
 b. Nearshoring
 c. Offshoring
 d. Outsourcing


leannegxo

  • Sr. Member
  • ****
  • Posts: 374
Reply #1 on: Jun 29, 2018
Answer to Question 1

C

Answer to Question 2

b


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

HIV testing reach is still limited. An estimated 40% of people with HIV (more than 14 million) remain undiagnosed and do not know their infection status.

Did you know?

Anesthesia awareness is a potentially disturbing adverse effect wherein patients who have been paralyzed with muscle relaxants may awaken. They may be aware of their surroundings but unable to communicate or move. Neurologic monitoring equipment that helps to more closely check the patient's anesthesia stages is now available to avoid the occurrence of anesthesia awareness.

Did you know?

Dogs have been used in studies to detect various cancers in human subjects. They have been trained to sniff breath samples from humans that were collected by having them breathe into special tubes. These people included 55 lung cancer patients, 31 breast cancer patients, and 83 cancer-free patients. The dogs detected 54 of the 55 lung cancer patients as having cancer, detected 28 of the 31 breast cancer patients, and gave only three false-positive results (detecting cancer in people who didn't have it).

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Graphic display of hypothetical results of a predator removal experiment. Graphic display of hypothetical results of a predator removal experiment.
Young adults increase in self-esteem between the ages of 18 and 25, according to this longitudinal s Young adults increase in self-esteem between the ages of 18 and 25, according to this longitudinal s
U.S. Study on Identity Achievement With age, more young people are classified in identity achieveme U.S. Study on Identity Achievement With age, more young people are classified in identity achieveme
The Abecedarian study was designed to help very low-income African American children prepare for ... The Abecedarian study was designed to help very low-income African American children prepare for ...
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
An example of DNA profile results for the 13 original CODIS STRs An example of DNA profile results for the 13 original CODIS STRs
Video: Allergic Rhinitis

For a complete list of videos, visit our video library