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Author Question: According to a recent study, fully two thirds of all documented customer dissatifaction results from ... (Read 77 times)

torybrooks

  • Hero Member
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  • Posts: 500
on: Jun 29, 2018
According to a recent study, fully two thirds of all documented customer dissatifaction results from
 a. product failure.
  b. poor service.
  c. communication breakdown.
  d. bad value.
  e. misleading advertising.

Question 2

Which of the following terms BEST defines the movement of non-critical products and services by firms located in the United States to sources located outside U.S. borders but closer geographically?
 a. Regionsourcing
 b. Nearshoring
 c. Offshoring
 d. Outsourcing


leannegxo

  • Sr. Member
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  • Posts: 374
Reply #1 on: Jun 29, 2018
Answer to Question 1

C

Answer to Question 2

b


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