This topic contains a solution. Click here to go to the answer

Author Question: The _______________ strategy seeks to gain a competitive advantage by ______________. a. ... (Read 267 times)

Wadzanai

  • Hero Member
  • *****
  • Posts: 528
The _______________ strategy seeks to gain a competitive advantage by ______________.
 a. Sur/petition, focusing on customer relationship management to build strong long-term customer loyalty
  b. Dramatizing the Performance, effectively managing the frontstage and backstage areas, the employees, and the customers
  c. Jazz Your Delivery, using modern communication and transportation technology to maintain close contact with employees and customers
  d. Harnessing Technology, surpassing competition by creating value monopolies
  e. Build Relationships, teaching service employees improvisational techniques to strengthen their ability to serve the customer

Question 2

Casual dining places have, generally, targeted which group as their primary customer group?
 a. children between ages 2-10
  b. senior citizens with disabilities
  c. college freshmen
  d. adults of all ages



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bobsmith

  • Sr. Member
  • ****
  • Posts: 316
Answer to Question 1

b

Answer to Question 2

D. Adults of all ages who might appreciate a casual dining experience with food pleasing customers with adult-oriented food interests, in contrast to a food menu that focuses upon children's' interests and tastes.




Wadzanai

  • Member
  • Posts: 528
Reply 2 on: Jun 29, 2018
Great answer, keep it coming :)


ghepp

  • Member
  • Posts: 361
Reply 3 on: Yesterday
:D TYSM

 

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

The first war in which wide-scale use of anesthetics occurred was the Civil War, and 80% of all wounds were in the extremities.

Did you know?

Approximately 70% of expectant mothers report experiencing some symptoms of morning sickness during the first trimester of pregnancy.

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

Did you know?

Pope Sylvester II tried to introduce Arabic numbers into Europe between the years 999 and 1003, but their use did not catch on for a few more centuries, and Roman numerals continued to be the primary number system.

For a complete list of videos, visit our video library