The _______________ strategy seeks to gain a competitive ...

[Wadzanai]

The _______________ strategy seeks to gain a competitive advantage by ______________.
 a. Sur/petition, focusing on customer relationship management to build strong long-term customer loyalty
  b. Dramatizing the Performance, effectively managing the frontstage and backstage areas, the employees, and the customers
  c. Jazz Your Delivery, using modern communication and transportation technology to maintain close contact with employees and customers
  d. Harnessing Technology, surpassing competition by creating value monopolies
  e. Build Relationships, teaching service employees improvisational techniques to strengthen their ability to serve the customer

Question 2

Casual dining places have, generally, targeted which group as their primary customer group?
 a. children between ages 2-10
  b. senior citizens with disabilities
  c. college freshmen
  d. adults of all ages

[bobsmith]

Answer to Question 1

b

Answer to Question 2

D. Adults of all ages who might appreciate a casual dining experience with food pleasing customers with adult-oriented food interests, in contrast to a food menu that focuses upon children's' interests and tastes.

[Wadzanai]

TYSM

[bbburns21]

Gracias!