Author Question: _________ is(are) the most common method for obtaining a measure of customer satisfaction or service ... (Read 55 times)

mspears3

  • Hero Member
  • *****
  • Posts: 586
_________ is(are) the most common method for obtaining a measure of customer satisfaction or service quality.
 a. Surveys
  b. Observation
  c. Trace analysis
  d. Management by walking around
  e. Moment of truth impact analysis

Question 2

There are three central finance questions a prospective franchise must answer. Identify the question below is not a central finance question for a prospective franchisee.
 a. Do I have enough cash to pay the fees and cover somewhere between 20-to-100 percent of the total amount required by the franchise system prior to opening?
  b. Can I find some one (or more) who will finance the amount that I can't cover?
  c. Additional sources of capital are likely to be needed. Can I get agreed upon sources of additional funds as needed to assure that sufficient working capital is available to me?
  d. Can I qualify for state, federal or local grants to assist in the acquisition of the franchise?



todom5090

  • Sr. Member
  • ****
  • Posts: 328
Answer to Question 1

a

Answer to Question 2

D. Most franchise systems look to the prospective franchisee's equity position and debt capacity to cover the costs of start-up and running the franchise operation.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Amoebae are the simplest type of protozoans, and are characterized by a feeding and dividing trophozoite stage that moves by temporary extensions called pseudopodia or false feet.

Did you know?

Medication errors are more common among seriously ill patients than with those with minor conditions.

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

More than one-third of adult Americans are obese. Diseases that kill the largest number of people annually, such as heart disease, cancer, diabetes, stroke, and hypertension, can be attributed to diet.

For a complete list of videos, visit our video library