Author Question: _________ is(are) the most common method for obtaining a measure of customer satisfaction or service ... (Read 52 times)

mspears3

  • Hero Member
  • *****
  • Posts: 586
_________ is(are) the most common method for obtaining a measure of customer satisfaction or service quality.
 a. Surveys
  b. Observation
  c. Trace analysis
  d. Management by walking around
  e. Moment of truth impact analysis

Question 2

There are three central finance questions a prospective franchise must answer. Identify the question below is not a central finance question for a prospective franchisee.
 a. Do I have enough cash to pay the fees and cover somewhere between 20-to-100 percent of the total amount required by the franchise system prior to opening?
  b. Can I find some one (or more) who will finance the amount that I can't cover?
  c. Additional sources of capital are likely to be needed. Can I get agreed upon sources of additional funds as needed to assure that sufficient working capital is available to me?
  d. Can I qualify for state, federal or local grants to assist in the acquisition of the franchise?



todom5090

  • Sr. Member
  • ****
  • Posts: 328
Answer to Question 1

a

Answer to Question 2

D. Most franchise systems look to the prospective franchisee's equity position and debt capacity to cover the costs of start-up and running the franchise operation.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Approximately 25% of all reported medication errors result from some kind of name confusion.

Did you know?

The effects of organophosphate poisoning are referred to by using the abbreviations “SLUD” or “SLUDGE,” It stands for: salivation, lacrimation, urination, defecation, GI upset, and emesis.

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
Did you know?

Atropine, along with scopolamine and hyoscyamine, is found in the Datura stramonium plant, which gives hallucinogenic effects and is also known as locoweed.

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

For a complete list of videos, visit our video library