Author Question: A customer's evaluation of the service organization is not influenced by how a service employee ... (Read 69 times)

azncindy619 · **on:** Jun 29, 2018

A customer's evaluation of the service organization is not influenced by how a service employee reacts to situations involving unruly or potentially disruptive customers.

Indicate whether the statement is true or false

Question 2

A Volkswagen print ad shows the headline Think Small, and a grayscale photo of the round little car in one corner of the ad, surrounded by lots of white space. The overall look and placement of the photo depicting the brand demonstrates the concept of illustration format.
a. True
b. False
Indicate whether the statement is true or false