« previous next »

Author Question: The responsibility of creating a favorable emotional customer response can take a toll on frontline ... (Read 103 times)

mynx

  • Hero Member
  • *****
  • Posts: 555
on: Jun 29, 2018
The responsibility of creating a favorable emotional customer response can take a toll on frontline service employees.
 
 Indicate whether the statement is true or false

Question 2

A radio commercial depicts two men jogging together. They joke about their aches and pains, and then agree on their need for Advil. This radio spot uses a testimonial format for its copy.
 a. True
  b. False
 Indicate whether the statement is true or false


wtf444

  • Sr. Member
  • ****
  • Posts: 314
Reply #1 on: Jun 29, 2018
Answer to Question 1

T

Answer to Question 2

False


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Asthma-like symptoms were first recorded about 3,500 years ago in Egypt. The first manuscript specifically written about asthma was in the year 1190, describing a condition characterized by sudden breathlessness. The treatments listed in this manuscript include chicken soup, herbs, and sexual abstinence.

Did you know?

Most women experience menopause in their 50s. However, in 1994, an Italian woman gave birth to a baby boy when she was 61 years old.

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

Did you know?

Sperm cells are so tiny that 400 to 500 million (400,000,000–500,000,000) of them fit onto 1 tsp.

Did you know?

The types of cancer that alpha interferons are used to treat include hairy cell leukemia, melanoma, follicular non-Hodgkin's lymphoma, and AIDS-related Kaposi's sarcoma.

Steps in the humoral and cell-mediated immune response Steps in the humoral and cell-mediated immune response
Emotional Expression and the Right Hemisphere Emotional Expression and the Right Hemisphere
An Overview of Perceptual, Stimulus–Response (S-R), and Motor Learning An Overview of Perceptual, Stimulus–Response (S-R), and Motor Learning
Emotional Pathways in the Brain Emotional Pathways in the Brain
Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ... Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ...
Secondary response begins more rapidly after exposure to antigen, produces more antibodies, and ... Secondary response begins more rapidly after exposure to antigen, produces more antibodies, and ...
Video: Effect of blood chemistry - stimuli, hyperventilation response and hypoventilation response

For a complete list of videos, visit our video library