« previous next »

Author Question: Service organizations can develop an emotional intelligence by _______________ service workers whose ... (Read 92 times)

nmorano1

  • Hero Member
  • *****
  • Posts: 598
on: Jun 29, 2018
Service organizations can develop an emotional intelligence by _______________ service workers whose interaction with customers creates a favorable emotional response.
 a. hiring
  b. training
  c. managing
  d. a and b
  e. a, b and c

Question 2

Which of the following sequences of the three-step location model is correct?
 a. BPI, DMAs, Individual Site Analysis
  b. DMAs, Individual Site Analysis, BPI
  c. DMAs, BPI, Individual Site Analysis
  d. Individual Site Analysis, DMAs, BPI


shoemake

  • Sr. Member
  • ****
  • Posts: 343
Reply #1 on: Jun 29, 2018
Answer to Question 1

e

Answer to Question 2

C. The elements of the three-step sequence are as follows: (1) DMAs or Designated Marketing Areas, (2) BPI or Buying Power Index, and (3) Individual Site Analysis.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

nmorano1

  • Hero Member
  • *****
  • Posts: 598
Reply #2 on: Jun 29, 2018
Thank you :)


shoemake

  • Sr. Member
  • ****
  • Posts: 343
Reply #3 on: Jun 29, 2018
Happy to help you


« previous next »
 

Did you know?

The heart is located in the center of the chest, with part of it tipped slightly so that it taps against the left side of the chest.

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

The first-known contraceptive was crocodile dung, used in Egypt in 2000 BC. Condoms were also reportedly used, made of animal bladders or intestines.

Did you know?

The National Institutes of Health have supported research into acupuncture. This has shown that acupuncture significantly reduced pain associated with osteoarthritis of the knee, when used as a complement to conventional therapies.

Did you know?

Alzheimer's disease affects only about 10% of people older than 65 years of age. Most forms of decreased mental function and dementia are caused by disuse (letting the mind get lazy).

Varicosis. (a) Varicose veins develop due to the failure of valves in the superficial veins of the l Varicosis. (a) Varicose veins develop due to the failure of valves in the superficial veins of the l
Ten hallmarks of emotional health Ten hallmarks of emotional health
Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S
In 1979 Islamic militants held American embassy workers hostage in Tehran. In 1979 Islamic militants held American embassy workers hostage in Tehran.
Remove all jewelry before performing service work on any vehicle. Remove all jewelry before performing service work on any vehicle.
Days 18–23 Bumps of mesoderm (somites) form. They will develop into the dermis and most of the ... Days 18–23 Bumps of mesoderm (somites) form. They will develop into the dermis and most of the ...
Video: What are Strong & Weak Acids and How they're different?

For a complete list of videos, visit our video library