Which crucial factor would most likely mean the difference ...

[future617RT]

Which crucial factor would most likely mean the difference between success and failure for a potential franchise unit?
 a. management practices
  b. owner's knowledge and skill level
  c. location
  d. all of the above are equally important to the success or failure of the franchise.

Question 2

A service is said to possess a high degree of divergence when it has many steps in its service blueprint.
 
 Indicate whether the statement is true or false

[Joy Chen]

Answer to Question 1

C Location is the crucial factor. If a business person lacks the knowledge and skill appropriate to the particular business field and is also a poor manager, the franchise is most assuredly on the road to failure. But if the franchise has a good location, there is a chance the business might succeed even in spite of the owner's shortcomings.

Answer to Question 2

F

[future617RT]

Gracias!

[scottmt]

Excellent