This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which type of service personnel, if any, has the greatest impact on customer perceptions of the ... (Read 66 times)

OSWALD

  • Hero Member
  • *****
  • Posts: 580
on: Jun 29, 2018
Which type of service personnel, if any, has the greatest impact on customer perceptions of the service encounter?
 a. Frontstage service personnel
  b. Backstage service personnel
  c. Middlestage service personnel
  d. Each of these types of service personnel has an equally important impact on customer perceptions of the service encounter.
  e. None of these types of service personnel has an important impact on customer perceptions of the service encounter.

Question 2

Though a location manual or policy may be developed to assist in determining optimal sites, for franchised businesses that require a store-front location the final determination often rests with:
 a. the bank that loans the funds for construction of the store
  b. the franchisee
  c. the franchisor
  d. the city's zoning commission


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

InfiniteSteez

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 29, 2018
Answer to Question 1

a

Answer to Question 2

C. The franchisor. A site must meet franchisor criteria prior to any decisions for purchase, development and construction or lease by the franchisee.


OSWALD

  • Member
  • Posts: 580
Reply 2 on: Jun 29, 2018
YES! Correct, THANKS for helping me on my review

ryhom

  • Member
  • Posts: 366
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

In women, pharmacodynamic differences include increased sensitivity to (and increased effectiveness of) beta-blockers, opioids, selective serotonin reuptake inhibitors, and typical antipsychotics.

Did you know?

The senior population grows every year. Seniors older than 65 years of age now comprise more than 13% of the total population. However, women outlive men. In the 85-and-over age group, there are only 45 men to every 100 women.

Did you know?

Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

Did you know?

Barbituric acid, the base material of barbiturates, was first synthesized in 1863 by Adolph von Bayer. His company later went on to synthesize aspirin for the first time, and Bayer aspirin is still a popular brand today.

Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S
Antidiabetic Drugs for Type 2 Diabetes Antidiabetic Drugs for Type 2 Diabetes
Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ... Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ...
Note the discovery as the air filter housing was opened during service on a Pontiac Bonneville. The ... Note the discovery as the air filter housing was opened during service on a Pontiac Bonneville. The ...
Structure of a complex of a type II DNA methylase with DNA Structure of a complex of a type II DNA methylase with DNA
Comparison of E-type Climates Comparison of E-type Climates
Video: Stages of Mitosis - Prophase, Prometaphase, Metaphase, Anaphase & Telophase

For a complete list of videos, visit our video library