Author Question: _____ represents the ability to meet or exceed current and future customer (i.e., buyer and ... (Read 82 times)

crobinson2013 · **on:** Jun 29, 2018

_____ represents the ability to meet or exceed current and future customer (i.e., buyer and eventually end customer) expectations or requirements within critical performance areas on a consistent basis.
a. Kaizen
b. Supplier quality
c. Strategic sourcing
d. Process capability
e. Supply base rationalization

Question 2

Developing personas is an ongoing process that often requires that messages and content be adjusted as customer feedback is provided.

Indicate whether the statement is true or false