_____ represents the ability to meet or exceed current and future ...

[crobinson2013]

_____ represents the ability to meet or exceed current and future customer (i.e., buyer and eventually end customer) expectations or requirements within critical performance areas on a consistent basis.
 a. Kaizen
 b. Supplier quality
 c. Strategic sourcing
 d. Process capability
 e. Supply base rationalization

Question 2

Developing personas is an ongoing process that often requires that messages and content be adjusted as customer feedback is provided.
 
 Indicate whether the statement is true or false

[bubulittle310@msn.cn]

Answer to Question 1

b

Answer to Question 2

TRUE

[crobinson2013]

Thanks for the timely response, appreciate it

[emsimon14]

Gracias!