« previous next »

Author Question: There is a struggle between customer and worker to control the service interaction because a. ... (Read 102 times)

dbose

  • Hero Member
  • *****
  • Posts: 597
on: Jul 2, 2018
There is a struggle between customer and worker to control the service interaction because
 
  a. workers and customers have different criteria for defining a successful interaction.
  b. the customer role is ambiguous and poorly defined.
  c. the worker role is ambiguous and poorly defined.
  d. the status of service workers is always lower than the status of customers.
  e. the service worker has less education than the average customer.

Question 2

The Deepwater Horizon rig operated by British Petroleum (BP) exploded, killing 11 workers and spilling 5 million barrels of oil over a 3-month period. This occurred in
 
  a. 2008
  b. 2009
  c. 2010
  d. 2011


wshriver

  • Sr. Member
  • ****
  • Posts: 318
Reply #1 on: Jul 2, 2018
Answer to Question 1

a

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

Did you know?

Barbituric acid, the base material of barbiturates, was first synthesized in 1863 by Adolph von Bayer. His company later went on to synthesize aspirin for the first time, and Bayer aspirin is still a popular brand today.

Did you know?

The heart is located in the center of the chest, with part of it tipped slightly so that it taps against the left side of the chest.

Did you know?

The average older adult in the United States takes five prescription drugs per day. Half of these drugs contain a sedative. Alcohol should therefore be avoided by most senior citizens because of the dangerous interactions between alcohol and sedatives.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Interaction web of factors that might influence locust population size. Interaction web of factors that might influence locust population size.
Endocrine and nervous control of blood pressure. Endocrine and nervous control of blood pressure.
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
The bypass actuator opens the bypass valve to control boost pressure. The bypass actuator opens the bypass valve to control boost pressure.
Carbon Monoxide and Water Molecules Interaction Carbon Monoxide and Water Molecules Interaction
Control of Respiration Control of Respiration
Video: Photosynthesis and Van Helmont Experiment

For a complete list of videos, visit our video library