« previous next »

Author Question: There is a struggle between customer and worker to control the service interaction because a. ... (Read 63 times)

dbose

  • Hero Member
  • *****
  • Posts: 597
on: Jul 2, 2018
There is a struggle between customer and worker to control the service interaction because
 
  a. workers and customers have different criteria for defining a successful interaction.
  b. the customer role is ambiguous and poorly defined.
  c. the worker role is ambiguous and poorly defined.
  d. the status of service workers is always lower than the status of customers.
  e. the service worker has less education than the average customer.

Question 2

The Deepwater Horizon rig operated by British Petroleum (BP) exploded, killing 11 workers and spilling 5 million barrels of oil over a 3-month period. This occurred in
 
  a. 2008
  b. 2009
  c. 2010
  d. 2011


wshriver

  • Sr. Member
  • ****
  • Posts: 318
Reply #1 on: Jul 2, 2018
Answer to Question 1

a

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Did you know?

Pope Sylvester II tried to introduce Arabic numbers into Europe between the years 999 and 1003, but their use did not catch on for a few more centuries, and Roman numerals continued to be the primary number system.

Did you know?

Sperm cells are so tiny that 400 to 500 million (400,000,000–500,000,000) of them fit onto 1 tsp.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Negative control of an inducible set of genes: function of the lac repressor in regulating the lac o Negative control of an inducible set of genes: function of the lac repressor in regulating the lac o
Hormonal control of insect development. Hormonal control of insect development.
Infection prevention and control Infection prevention and control
This slave burial service, painted by John Antrobus in 1860, reflects an inversion of power relation This slave burial service, painted by John Antrobus in 1860, reflects an inversion of power relation
Interaction between a CD8+ T cell and its target. Interaction between a CD8+ T cell and its target.
Types of ecosystem service vs. total global value per year Types of ecosystem service vs. total global value per year
Video: Embryonic development - Weeks 5 to 8

For a complete list of videos, visit our video library