« previous next »

Author Question: A service profit chain is the service sequence from employees to customers to profit. Indicate ... (Read 82 times)

fox

  • Hero Member
  • *****
  • Posts: 540
on: Jul 6, 2018
A service profit chain is the service sequence from employees to customers to profit.
 
  Indicate whether the statement is true or false.

Question 2

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.
 
  What will be an ideal response?


rnehls

  • Sr. Member
  • ****
  • Posts: 313
Reply #1 on: Jul 6, 2018
Answer to Question 1

Answer: TRUE

Answer to Question 2

Answer: Managers can implement feedforward control as a preventive measure. Some of the feedforward control measures include the following:
a. Identify potential problems by observing how employees treat and interact with each other.
b. Use careful prehiring screening.
c. Train employees about how to avoid danger if the situation arises.
d. Enforce organizational policy that any workplace rage, aggression, or violence will not be tolerated.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

The training of an anesthesiologist typically requires four years of college, 4 years of medical school, 1 year of internship, and 3 years of residency.

Did you know?

Many people have small pouches in their colons that bulge outward through weak spots. Each pouch is called a diverticulum. About 10% of Americans older than age 40 years have diverticulosis, which, when the pouches become infected or inflamed, is called diverticulitis. The main cause of diverticular disease is a low-fiber diet.

Did you know?

Since 1988, the CDC has reported a 99% reduction in bacterial meningitis caused by Haemophilus influenzae, due to the introduction of the vaccine against it.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

The effects of organophosphate poisoning are referred to by using the abbreviations “SLUD” or “SLUDGE,” It stands for: salivation, lacrimation, urination, defecation, GI upset, and emesis.

Determination of the complete genome sequence of Haemophilus influenzae by Venter, Smith, and collea Determination of the complete genome sequence of Haemophilus influenzae by Venter, Smith, and collea
Chain of infection. Chain of infection.
Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ... Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ...
In the polymerase chain reaction (PCR) In the polymerase chain reaction (PCR)
Combination of arrangement and sequence is correct Combination of arrangement and sequence is correct
DNA sequence variation in parts of the Drosophila Adh gene DNA sequence variation in parts of the Drosophila Adh gene
Video: Ear Animation

For a complete list of videos, visit our video library