An individual is likely to resist change because of the feeling ________.
A) of achievement
B) of uncertainty
C) of personal gain
D) that the change is in the organization's best interest
Question 2
Shelly was the most senior employee in the department and knew just about everything about everyone else's job.
If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________.
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that the changes would harm the organization
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