Author Question: Jobs that involve high levels of interpersonal interaction MOST OFTEN require more ________ than ... (Read 43 times)

kellyjaisingh · **on:** Jul 7, 2018

Jobs that involve high levels of interpersonal interaction MOST OFTEN require more ________ than jobs that entail less frequent interactions with others.

A) emotional labor
B) product knowledge
C) on-the-job training
D) management supervision

Question 2

Crisp and Park Company is a family-owned firm that has been in business for 10 years. The company's founders, Mr. Crisp and Ms. Park, were cousins, and all of the company's employees until now have been family members.

The company is growing and has begun to add employees who are not family members. A common complaint about the new employees is that even though new and veteran employees are treated identically, there is a wider variation in the personalities of new employees than in veteran employees. What factors could account for this problem?
What will be an ideal response?

momo1250 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

A

Answer to Question 2

Personality is determined by both nature and nurture. The company's policies (how it nurtures employees) are the same for veteran employees who are family members and for new employees who are not. The role of nature may play an unusually significant role at Crisp and Park Company, because heredity plays an important role in determining personality. Studies have shown that approximately 50 percent of the variation observed in people's personalities can be attributed to genetic factors. Because the veteran employees share a common heritage, their personalities are more likely to be similar. Because newer employees do not share this common heritage, their personalities are more likely to vary.