Taylor's scientific management theory focused on _____.
a. maximizing efficiency through enhancing employee participation
b. maximizing efficiency by matching the capacities of workers to specific, standardized jobs
c. maximizing efficiency by following proven management principles
d. maximizing efficiency by employing rational decision making
e. none of the above
Question 2
Give an active listening response, using as many components as possible, to your harried-looking, tense fellow employee Katherine when she bursts into your office saying, I didn't get the bid in on time think I've ruined our chances of
getting the Nike account and I'll probably lose my job.
What will be an ideal response?
