Taylor's scientific management theory focused on _____. a. ...

[silviawilliams41]

Taylor's scientific management theory focused on _____.
 
  a. maximizing efficiency through enhancing employee participation
  b. maximizing efficiency by matching the capacities of workers to specific, standardized jobs
  c. maximizing efficiency by following proven management principles
  d. maximizing efficiency by employing rational decision making
  e. none of the above

Question 2

Give an active listening response, using as many components as possible, to your harried-looking, tense fellow employee Katherine when she bursts into your office saying, I didn't get the bid in on time think I've ruined our chances of
 
  getting the Nike account and I'll probably lose my job.
 
  What will be an ideal response?

[lkoler]

Answer to Question 1

B

Answer to Question 2

being non-evaluative, paraphrasing, reflecting implications, reflecting underlying feelings, inviting further contributions, and using nonverbal responses.