When humor is used in dealing with difficult people, the humor ...

[chandani]

When humor is used in dealing with difficult people, the humor should
 
  a. poke fun at some mental and physical attribute of the difficult person.
  b. show the difficult person how his or her behavior is blocking others. c. distract the difficult person's attention.
   d. compare the difficult person to a more effective coworker.

Question 2

Explain how the job of supervisor is becoming more empowered.
 
  What will be an ideal response?

[katheyjon]

Answer to Question 1

b

Answer to Question 2

Empowerment of the supervisor's job is ongoing. Some of the power previously held by those whose jobs have been eliminated will be delegated to the supervisors they used to supervise. This shift means that the line supervisor or team leader of the past can take a more positive stance. She or he can submit new suggestions with more freedom and more influence. In short, the line supervisor will play a bigger role in the total management team. Upper management (those left) will have to listen more and react to what they hear.