___________ is a theory in persuasion that holds that people use ...

[mp14]

___________ is a theory in persuasion that holds that people use three criteria (appropriateness, consistency, and effectiveness) to determine whether to respond to a persuader's arguments.
 
  Fill in the blanks with correct word

Question 2

A volunteer dilemma is a situation in which at least one person in a group must sacrifice his or
  her own interests to help the group. Which of the following decreases negotiators' desire to
  volunteer?
 
  A) Feelings of obligation to one's group B) Expectation of extrinsic rewards
  C) Increased group size D) Identifying with one's organization

[reversalruiz]

Answer to Question 1

ACE Theory

Answer to Question 2

C

[mp14]

Great answer, keep it coming

[dantucker]

Thanks for the timely response, appreciate it