The four essential requirements for active listening are: a. ...

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The four essential requirements for active listening are:
 
  a. concentration, absorption, comprehension, integration.
  b. accuracy, responsibility, comprehension, concentration.
  c. intensity, empathy, acceptance, willingness to take responsibility for completeness.
  d. absorption, accuracy, objectivity, nonverbal signals.
  e. none of the above

Question 2

The first step in a grievance mediation procedure is for the arbitrator, after the hearing, to seek first to assist the parties in reaching a mutually satisfactory settlement.
 
  Indicate whether the statement is true or false

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Answer to Question 1

C

Answer to Question 2

T

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Thanks for the timely response, appreciate it

[Alyson.hiatt@yahoo.com]

Gracias!