________ customer relationship management (CRM) includes systems ...

[EAugust]

________ customer relationship management (CRM) includes systems used for automating the fundamental business processes and for interacting with a customer.
 
  A) Operational
  B) Integrated
  C) Collaborative
  D) Reflective
  E) Structured

Question 2

The use of ________ within a company's boundaries or between a company and its customers or stakeholders is referred to as Enterprise 2.0.
 
  A) Web 1.0 techniques
  B) extranet
  C) social media
  D) extranet and Web 1.0 techniques
  E) Web 3.0 techniques and extranet

[polinasid]

Answer to Question 1

A

Answer to Question 2

C

[EAugust]

Thanks for the timely response, appreciate it

[Viet Thy]

Excellent