Author Question: All of the following service capabilities would be found in major CRM products except A) customer ... (Read 103 times)

jho37 · **on:** Jul 7, 2018

All of the following service capabilities would be found in major CRM products except

A) customer satisfaction management.
B) returns management.
C) call center & help desk.
D) service analytics.
E) order management.

Question 2

Big data is commonly used to analyze and predict consumer preferences.

Indicate whether the statement is true or false