All of the following service capabilities would be found in major ...

[jho37]

All of the following service capabilities would be found in major CRM products except
 
  A) customer satisfaction management.
  B) returns management.
  C) call center & help desk.
  D) service analytics.
  E) order management.

Question 2

Big data is commonly used to analyze and predict consumer preferences.
 
  Indicate whether the statement is true or false

[Awesome]

Answer to Question 1

E

Answer to Question 2

TRUE

[jho37]

Wow, this really help

[sarah_brady415]

Thanks for the timely response, appreciate it