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Author Question: All of the following service capabilities would be found in major CRM products except A) customer ... (Read 109 times)

jho37

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on: Jul 7, 2018
All of the following service capabilities would be found in major CRM products except
 
  A) customer satisfaction management.
  B) returns management.
  C) call center & help desk.
  D) service analytics.
  E) order management.

Question 2

Big data is commonly used to analyze and predict consumer preferences.
 
  Indicate whether the statement is true or false


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Awesome

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Reply #1 on: Jul 7, 2018
Answer to Question 1

E

Answer to Question 2

TRUE


jho37

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Reply 2 on: Jul 7, 2018
Gracias!

tranoy

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Reply 3 on: Yesterday
Excellent

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