This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is true regarding customer retention? A) Research has proved that existing ... (Read 38 times)

vicky

  • Hero Member
  • *****
  • Posts: 586
on: Jul 7, 2018
Which of the following is true regarding customer retention?
 
  A) Research has proved that existing customers tend to be less profitable than new customers.
  B) The only accurate metric that calculates customer retention is the number of repeat customers.
  C) A retention strategy increases the number of loyal customers, but provides no return on investment.
  D) Attracting new customers is often more difficult and expensive than retaining existing ones.

Question 2

________ knowledge tends to be ingrained in a person's mind, and often the person may not realize that he possesses it.
 
  A) Explicit
  B) Tacit
  C) Documented
  D) Procedural


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

ryansturges

  • Sr. Member
  • ****
  • Posts: 338
Reply #1 on: Jul 7, 2018
Answer to Question 1

D

Answer to Question 2

B


vicky

  • Member
  • Posts: 586
Reply 2 on: Jul 7, 2018
Thanks for the timely response, appreciate it

Bigfoot1984

  • Member
  • Posts: 321
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

Less than one of every three adults with high LDL cholesterol has the condition under control. Only 48.1% with the condition are being treated for it.

Did you know?

Many people have small pouches in their colons that bulge outward through weak spots. Each pouch is called a diverticulum. About 10% of Americans older than age 40 years have diverticulosis, which, when the pouches become infected or inflamed, is called diverticulitis. The main cause of diverticular disease is a low-fiber diet.

Did you know?

Women are two-thirds more likely than men to develop irritable bowel syndrome. This may be attributable to hormonal changes related to their menstrual cycles.

Did you know?

Drug-induced pharmacodynamic effects manifested in older adults include drug-induced renal toxicity, which can be a major factor when these adults are experiencing other kidney problems.

Some organisms used as models in genetic research Some organisms used as models in genetic research
Research Methods Research Methods
A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact, A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact,
Which is TRUE about the alternation of generations cycle that is diagramed above? Which is TRUE about the alternation of generations cycle that is diagramed above?
Research Report Evaluation Worksheet Research Report Evaluation Worksheet
Operations Research Operations Research
Video: What are the Parts of a Plant Cell?

For a complete list of videos, visit our video library