A nurse manager has been working with a disgruntled employee for ...

[s.tung]

A nurse manager has been working with a disgruntled employee for several weeks. Today the employee comes to the manager's office with yet another complaint about a new hospital policy. The manager says, I am sick of your complaining.
 
  Leave me alone so I can get some work done. What should the manager do now? 1. Firmly shut the office door.
  2. Tell the employee to go to human resources with complaints about the policy change.
  3. Apologize to the employee for being unprofessional and ask what the issue with the policy is.
  4. Tell the employee to go back to work.

Question 2

A nurse believes that milk is part of the healthy adult's diet. The nurse frequently offers milk to adults as a between-meal beverage. This action is based on which concept?
 
  1. Evidence
  2. An underlying assumption
  3. An alternative perspective
  4. An inquiring attitude

[briseldagonzales]

Answer to Question 1

3
Rationale 1: The manager has made a tactical error and should not just shut the door.
Rationale 2: There is no reason to send the employee to HR.
Rationale 3: The manager must remain professional at all times. In this case, when the manager was not professional, an apology is in order.
Rationale 4: The manager has made a tactical error and should not send this employee back to work.
Global Rationale:

Answer to Question 2

2
Rationale 1: Scientific evidence shows that milk is not tolerated by all adults. This action is not based in science.
Rationale 2: The nurse's assumption is that milk is good for adults.
Rationale 3: The nurse has not considered the alternative perspective that milk is not tolerated by some adults.
Rationale 4: An inquiring attitude would lead the nurse to investigate research about adult tolerance to milk.
Global Rationale:

[s.tung]

Thanks for the timely response, appreciate it

[momolu]

Wow, this really help