Author Question: Deming, who revitalized the Japanese industry with his focus on total quality management (TQM) and ... (Read 83 times)

sabina · **on:** Jul 8, 2018

Deming, who revitalized the Japanese industry with his focus on total quality management (TQM) and continuous quality improvement (CQI), introduced what concept to TQM?

a. Trilogy concept
b. Zero defects concept
c. Plan-do-check-act cycle (PDCA)
d. Quality as conformance concept

Question 2

The Clinton administration instructed the President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry to work with the Institute of Medicine Reports

to develop the core competencies for health care professionals. What publication reported the core competencies for health care professionals?
a. To Err Is Human
b. Envisioning the National Health Care Quality Report
c. Crossing the Quality Chasm
d. Health Professions Education

ktidd · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: C
The Deming chain (PDCA) reaction is as follows: (1) improve quality; (2) decrease costs with fewer mistakes, less rework, fewer delays, and better use of time and materials; (3) improve productivity; (4) capture the market with better quality at lower prices; (5) stay in business; and (6) provide jobs.

Answer to Question 2

ANS: D
Health Professions Education: A Bridge to Quality, published in 2003, indicated that the core areas in which health professionals should maintain competency are patient-centered care, interdisciplinary teams, evidence-based practice care, quality improvement, and informatics.