Nurses on the floor of a general medical-surgical unit do not get along, and the clients on the floor have noticed this. Satisfaction reports have been poor, and the nurse manager has asked all members of the unit to participate in the upcoming staff meet
The nurse manager will present communication strategies to assist staff to engage in meaningful conversations. Which of the following communication strategies is highlighted by the creation of a safe place to foster collaborative learning and to share and listen to the thinking of others to connect at a deeply human level?
A) Listening
B) Advocacy
C) Intention
D) Silence
Question 2
A client's caregiver opens the door to the client's home, and the home health nurse enters to find the elderly client sitting up in a chair. The client states, I have not been myself lately and I am hearing things that frighten me.
The nurse assesses the client and discusses with her that the new medication that the physician put her on may be causing these symptoms. The caregiver states, She was like this before she was put on the medicine. As she charts, the nurse comments on the flowers that the client received and states that they are beautiful. What nontherapeutic communication technique occurred?
A) Changing the subject
B) Exhibiting judgmental behaviors
C) Stereotyping the individual
D) Failing to listen
nephron - functional unit of the kidney
Maxine Williams was the founder and first president of the AAMA. Printed with permission of American
Medical assistant uses a laptop computer for bedside charting.
Medical assistants can quickly pull up a patient record when a phone call is received.
Surgical Hand Hygiene/Sterile Scrub
Surgical Hand Hygiene/Sterile Scrub