The credit for the cycle of continuous improvement is given to: ...

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The credit for the cycle of continuous improvement is given to:
 
  a. W. Edwards Deming. c. Joseph M. Juran.
  b. Philip B. Crosby. d. Walter Shewhart.

Question 2

A sentinel event is usually one that results in an unexpected outcome for the patient and signals the need for investigation and response. Which of these situations would be considered a sentinel event?
 
  a. Patient dies because there is no bed available in the ICU.
  b. Patient receives an incorrect dose of medication.
  c. Patient consents to be terminally weaned.
  d. A patient's family is upset with a physician's approach.

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Answer to Question 1

D
Walter Shewhart, the director of Bell Laboratories in the mid 1920s, has been credited with the
concept of the cycle of continuous improvement, which advocates that the process of quality
improvement (QI) is an ongoing process because it is linked to customer needs and judgments. W.
Edwards Deming, Philip B. Crosby, and Joseph M. Juran are all well-known pioneers of the
continuous quality movement, and all have made important contributions to the science of
improvement.

Answer to Question 2

A

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A The patient possibly died because appropriate care could not be delivered.
B This is not a sentinel event.
C This is not a sentinel event.
D This is not a sentinel event.