Author Question: An educator wants to determine if the nursing students know the work of W. Edwards Deming. Which ... (Read 102 times)

tiffannnnyyyyyy · **on:** Jul 8, 2018

An educator wants to determine if the nursing students know the work of W. Edwards Deming. Which statement by the students would indicate that the students know the focus of Deming's work?

a. Pioneer of the continuous quality improvement movement
b. Quality expert known for his studies on surgical and ambulatory care
c. Father of risk management
d. Guru of the PDSA movement

Question 2

Hospital performance improvement standards are primarily focused on the ability of the hospital to:

a. Meet the goals established by the regulating bodies.
b. Develop an atmosphere that meets and exceeds the expectations of the customers and staff.
c. Be known in the community for good care.
d. Provide a shelter for people in a disaster.

jojobee318 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

A
W. Edwards Deming is one of the primary pioneers of the continuous quality improvement movement.
Some of the contributions to the science of improvement made by Deming are appreciating a system,
understanding variation, and applying knowledge and psychology.

Answer to Question 2

B

Feedback
A Although by accomplishing this, they may establish an environment of excel-lence, it is not the goal.
B The focus of performance improvement is developed around excellence for the customers and staff.
C This is public relations driven.
D This is not a goal for performance improvement.